Terms & Conditions

1. Intended Use and Purchaser Qualifications

Our Products are intended exclusively for laboratory research purposes. By purchasing our Products, you represent and warrant that you are a qualified and trained professional affiliated with a laboratory, university, or other research institution. You must be at least 21 years of age to purchase our Products.

The Products are not intended for human or animal consumption, diagnostic or therapeutic purposes, or as food additives, drugs, or cosmetics. It is your responsibility to ensure that the Products are used in compliance with all applicable laws and regulations.

Research-only use restriction; prohibition on human consumption; acknowledgment that products are not for diagnosis, treatment, or prevention of any disease; indemnification of the seller; acknowledgment that the buyer is a qualified professional.

2. Product Handling and Safety

You acknowledge that the Products may have hazardous properties and that you are responsible for their safe handling, storage, and disposal. You agree to implement necessary industrial hygiene and safety protocols to protect workers from any health and safety hazards associated with the Products. We are not liable for any damages that may be caused by negligence, abuse, or any other unforeseen matter.

3. Shipping

All orders ship via UPS 2-Day Air. Orders placed before 12:00 p.m. EST Monday through Friday ship the same business day. Orders placed after the cutoff or on weekends will ship the next business day.

Orders to P.O. Boxes cannot be delivered by UPS and will be shipped via USPS Priority Mail instead. While USPS Priority Mail typically delivers within 2–3 business days, delivery times may vary and are not guaranteed by USPS.

Free shipping is available on orders over $250 within the United States. We do not ship internationally at this time.

KNEKT Labs is not responsible for carrier delays, lost packages, or delivery issues once a package has been tendered to the carrier. All shipments include tracking information which will be emailed to you upon dispatch.

4. Orders and Payment

All orders are subject to our acceptance. We reserve the right to limit quantities or deny sale at our discretion. Payment must be received in full before order shipment. All prices are subject to change without notice.

We accept major credit cards including Visa, Mastercard, and American Express. All transactions use end-to-end encryption and our PCI-DSS compliant payment gateway for maximum security.

5. Returns and Refunds

Due to the nature of our research products, we cannot accept returns of opened or used items as they cannot be resold. However, we are committed to customer satisfaction and product quality.

We WILL provide refunds or replacements for: products that arrive damaged during shipping (photo evidence required within 48 hours); incorrect items shipped (our error); products that do not meet stated specifications or purity standards; orders not delivered despite tracking showing delivery; duplicate orders placed in error (if reported before shipment).

We CANNOT accept returns for: opened or used products; products stored improperly after delivery; orders canceled after shipment; change of mind purchases; products past 30 days from delivery.

If you experience any issues with your order, please contact us immediately at [email protected] with your order number, description of the issue, and photos if applicable. Approved refunds are processed within 5–7 business days.

6. Disclaimer of Warranties

The information provided on our website is for informational and educational purposes only. The Products are sold "as is," and we make no warranties, express or implied, regarding their fitness for a particular purpose. We do not guarantee the accuracy, completeness, or reliability of any information on our website.

7. Limitation of Liability

In no event shall we be liable for any direct, indirect, special, incidental, or consequential damages arising out of the use or inability to use our Products. You agree to indemnify and hold us harmless from all claims, expenses, losses, and liabilities of any kind arising out of your handling, possession, or use of the Products.

8. Intellectual Property

The content on this website, including text, graphics, and logos, is our property and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any information from this website without our prior written consent.

9. Governing Law

These Terms and any disputes arising from them will be governed by the laws of the State of Delaware, United States.

10. Changes to Terms

We reserve the right to change these Terms at any time without prior notice. Your continued use of our website and purchase of our Products constitutes your acceptance of the revised Terms.

11. Marketing Communications

You may opt-in to receive promotional emails from KNEKT Labs, including product updates, special offers, and company news. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any email or by contacting us at [email protected]. Consent to marketing communications is voluntary and is not required to make a purchase.

12. Contact Information

If you have questions about these Terms or need assistance, please contact us:

Email: [email protected] Website: https://knetklabs.com

By placing an order with KNEKT Labs, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.